Refund, Return & Cancellation Policy

Repair bookings

• You can cancel a booking free of charge from My account or Track repair before the phone is handed over, or by calling or WhatsApping us.
• No money is taken online, so there is nothing to refund for a cancelled booking.

Repairs

• If a repaired part fails within its warranty period (see the bill), we repair or replace it free of charge.
• If we cannot fix it, we refund the amount paid for that part and labour.

Accessories bought at the shop

• Defective products: tell us as soon as possible with the bill. We will repair, replace or refund as required by the Consumer Protection Act, 2019. Branded products with a manufacturer's warranty may be sent to the brand's service centre under its terms.
• Change of mind: opened or used accessories, screen guards already fitted, and items damaged after purchase are not returnable unless the shop agrees at the counter.

How refunds are paid

Refunds are paid in the same way you paid (cash, UPI, card or bank transfer), normally within 7 working days of approval. A refund or credit is recorded against your original invoice.

Delivery

We do not deliver or ship orders at present. All purchases and repairs are handed over at the shop.

Contact

Grievance Officer: Sharvan Choudhary · +91 88940 69866 · contact@ashapuratelecom.com · New, Bus Stand Rd, nearby Airtel office, Berachah, Palampur, Kangra, Himachal Pradesh, 176061. We acknowledge within 48 hours and resolve within 30 days.