Privacy Policy

Who we are

Ashapura Telecom ("we", "us") runs this website and the shop at New, Bus Stand Rd, nearby Airtel office, Berachah, Palampur, Kangra, Himachal Pradesh, 176061. For your personal data we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act).

What we collect

• When you book a repair: your name, mobile number, optional email, phone brand and model, and the problem you describe.
• When you create an account: your name, mobile number, email and a password. We store only a secure scrambled form (hash) of your password — no one at the shop can read it.
• When you send an enquiry: your name, mobile number, optional email and your message.
• When you buy or get a bill: the details printed on the invoice, including your GSTIN if you give it.
• Technical data: a few cookies needed for the site to work (see "Cookies"), and a scrambled form of your internet address to stop spam and abuse.

We do not collect payment card or bank details online — there are no online payments on this website.

Why we use it

• To confirm, carry out and update you on your repair or enquiry.
• To show your repairs in your account.
• To prepare invoices and keep records required by tax law.
• To keep the website secure and prevent misuse.

We use your data only with your consent, given when you tick the box on our forms, or where the law allows or requires it (for example GST records). We do not sell your data and we do not use it for third-party advertising.

Messages from us

With your consent we contact you by call, SMS, WhatsApp or email about your repair or enquiry. We do not send promotional messages unless you ask us to.

Who we share it with

• Hosting provider (our website and its database are hosted in a secure data centre).
• Email service (Resend), only if email updates are switched on, to deliver booking emails.
• WhatsApp, only when you or we start a WhatsApp chat.
• Government authorities, only when the law requires it.

How long we keep it

• Booking and account data: while your account is active, and up to 3 years after your last repair, for warranty and service history.
• Invoices and related records: at least 72 months, as required under the CGST Act, 2017.
• Enquiries: up to 1 year.

After that the data is deleted or anonymised.

Your rights

Under the DPDP Act you can:

• Access a summary of your personal data we hold;
• Correct or update it (you can edit your name and email in My account → Profile);
• Erase it — you can delete your account yourself in My account → Profile. We will remove what we are not legally required to keep;
• Withdraw consent at any time (this does not affect anything done before);
• Nominate a person to exercise your rights if you cannot;
• Raise a grievance with us (see below), and if not resolved, complain to the Data Protection Board of India.

Children

Our services are meant for adults. If you are under 18, a parent or guardian must book or create the account for you.

Security

We use encrypted connections (HTTPS), hashed passwords, limited access for shop staff, activity logs and regular backups. No system is perfect; if a breach affects you, we will inform you and the Data Protection Board as the law requires.

Cookies

We use only essential cookies: to keep you signed in, protect forms from forgery, and show one-time messages. We use no advertising or tracking cookies, so no cookie consent banner is needed.

Grievance Officer

For any question, request or complaint about your data, contact our Grievance Officer:

• Name: Sharvan Choudhary
• Address: New, Bus Stand Rd, nearby Airtel office, Berachah, Palampur, Kangra, Himachal Pradesh, 176061
• Phone / WhatsApp: +91 88940 69866
• Email: contact@ashapuratelecom.com

We acknowledge within 48 hours and resolve within 30 days.

Changes

We may update this policy. The date at the top shows when it last changed.